Shipping

U.S. CUSTOMERS

Please allow 1-3 business days for order processing on all in-stock items shipped via USPS First-Class, UPS Ground, or USPS Priority.
In-stock orders expedited via UPS 2nd Day Air or UPS Next Day Air Saver will ship the following business day*
*EXPEDITED SHIPPING: Orders containing pre-ordered or back-ordered items will not ship until all items are in stock. Once the entire order is ready it will ship via the expedited shipping method selected at checkout.

INTERNATIONAL CUSTOMERS

International Post orders ship on Fridays only.
Orders do not ship until the entire order (including pre-ordered and back-ordered items) is available for shipping.
International shipments include tracking, but do not include the cost of tariffs or customs.

LOCAL PICKUP

Please allow up to 3 business days for order processing on all local orders. Once ready, we will email you with pick up instructions.

Shipping charges are non-refundable. Please Note: UPS does not ship to P.O. Boxes.

DOMESTIC

USPS FIRST CLASS
(3-7 business days)
USPS First-Class includes door-to-door tracking

UPS GROUND
(2-5 business days)
Door-to-door tracking

USPS PRIORITY
(1-3 business days)
USPS Priority includes door-to-door tracking.

UPS 2ND DAY AIR
(2 business days)
Door-to-door tracking

UPS NEXT DAY AIR SAVER
(Next business day)
Door-to-door tracking

INTERNATIONAL

Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and must be paid at the time of delivery. We are unable to mark international shipments as "gifts".

UPS WORLDWIDE EXPEDITED
Door-to-door tracking
Insurance included

UPS WORLDWIDE EXPRESS SAVER
Door-to-door tracking
Insurance included

MAIL

INTERNATIONAL CUSTOMS CHARGES/TAXES: We are not able to mark international shipments as "gifts". You will be charged customs taxes on the items you purchase from us.

LOST/DAMAGED BY POSTAL SERVICE: We are not responsible for any errors made by the postal service. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact us via our contact page and we will direct you to information as to how to file a claim with the postal service.

RETURNED MAIL: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and the buyer will need to re-pay shipping and handling costs before we will send the package again.

REFUSED/UNCLAIMED MAIL: If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to EarthSoul. If the package does return, a refund will be applied for the cost of the items only.

QUESTIONS? Please email us via our contact page.